Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Richmond, VA to join our award-winning team. No prior experience required – we provide comprehensive training to transform you into a skilled IT professional. Enjoy competitive pay, full benefits, and clear career growth pathways. Work in a dynamic environment supporting cutting-edge technology while making a real impact. Apply today and start your journey in the high-demand IT field!
Responsibilities
- Provide frontline technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage user accounts and access permissions in Active Directory
- Document IT incidents and resolutions using ServiceNow ticketing system
- Assist with network infrastructure monitoring and basic diagnostics
- Collaborate with senior engineers on complex technical challenges
- Participate in weekly training sessions on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and eagerness to learn new skills
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Basic familiarity with computers and internet usage
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment assessment