Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees in Oakland to join our dynamic team. No prior experience required – we provide comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and customer service. Work with cutting-edge technology in a collaborative environment where your growth is our priority. Join us to build a solid foundation for a rewarding career in information technology.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with system setups, configurations, and troubleshooting
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Participate in hands-on training sessions covering IT fundamentals
- Support system updates, patches, and security protocols
- Deliver exceptional customer service with patience and clarity
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Customer-focused mindset with patience for end-users
- Valid driver's license and reliable transportation
- Eagerness to pursue industry certifications (CompTIA A+, etc.)