Job Description
Launch your career in technology with our comprehensive IT Support Trainee program! Madison Tech Solutions is seeking motivated individuals with no prior experience to join our dynamic team. We provide hands-on training in hardware/software troubleshooting, network administration, and customer service. Enjoy a structured 6-month mentorship program with career advancement opportunities. Our collaborative environment supports continuous learning through certifications like CompTIA A+. Join us to build a future-proof career in Madison's thriving tech hub.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain computer systems and network peripherals
- Document technical procedures and maintain accurate service records
- Collaborate with senior technicians to resolve complex issues
- Participate in cybersecurity awareness training and best practices
- Assist with system backups, updates, and maintenance schedules
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical thinking skills
- Excellent written and verbal communication abilities
- Ability to work in a team environment and learn quickly
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation
- Passion for technology and eagerness to obtain certifications