Job Description
Are you ready to kickstart your career in Information Technology? Apex Digital Solutions is urgently hiring an IT Support Trainee in Newark, NJ. We provide on-the-job training, mentorship, and a clear path to a successful career in tech.
As an IT Support Trainee, you will work alongside our senior technicians to resolve technical issues, manage hardware, and support end-users. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry.
Why Join Us?
- Hands-on technical training in a professional environment.
- Career progression opportunities in the IT sector.
- Competitive compensation package.
Responsibilities
- Hardware & Software Support: Diagnose and resolve hardware and software issues for employees efficiently.
- Network Maintenance: Assist in maintaining and troubleshooting local area networks (LAN/WAN).
- Helpdesk Operations: Respond to support tickets and emails, providing timely technical assistance.
- User Onboarding: Set up new workstations, configure email accounts, and install necessary applications.
- Security & Maintenance: Perform regular system updates, patch management, and security audits.
- Documentation: Maintain accurate records of all support tickets and technical solutions.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Technical Basics: Familiarity with Windows OS, basic networking concepts, and hardware components.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting.
- Soft Skills: A positive attitude, eagerness to learn, and ability to work in a fast-paced environment.
- Availability: Must be available to work full-time, including occasional overtime during peak periods.