Job Description
Are you ready to launch a successful career in Information Technology? Nexus Digital Solutions is seeking ambitious IT Support Trainees to join our dynamic team in the heart of Miami, FL.
As an IT Support Trainee, you will be the face of our technical support, learning the ropes of network administration, hardware troubleshooting, and software deployment. We provide a comprehensive mentorship program designed to fast-track your progression from trainee to Systems Administrator.
Why Apply?
- Hands-on mentorship from senior engineers.
- Certification reimbursement programs (CompTIA, Microsoft, etc.).
- Modern, collaborative workspace in Downtown Miami.
- Clear, structured career pathway.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and remote access tools (Jira/ServiceNow).
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Assist in the maintenance of local area networks (LAN) and wide area networks (WAN).
- Monitor system performance and resolve hardware/software issues efficiently.
- Document all technical issues and resolutions in the ticketing system.
- Perform regular backups and ensure data integrity.
- Support end-user training on new software applications.
Qualifications
- High School Diploma or equivalent required; Associate degree in Computer Science or IT preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Familiarity with networking concepts (IP addressing, DNS, DHCP) is a plus.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced, collaborative environment.
- Reliable transportation to the Miami office.