Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! Our comprehensive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain practical skills in network administration, cybersecurity fundamentals, and user support while working with cutting-edge technologies. This is your opportunity to grow into a full-time IT specialist role at a leading Baltimore tech firm.
We offer competitive benefits including health insurance, 401(k) matching, and professional development stipends. No prior experience required – we're looking for motivated learners with passion for technology.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and maintain hardware/software systems
- Document IT procedures and maintain accurate inventory logs
- Collaborate with senior technicians on complex troubleshooting
- Participate in cross-departmental IT projects
- Adhere to cybersecurity protocols and data protection standards
- Complete weekly training modules and skill assessments
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service orientation and patience
- Ability to work in fast-paced environments
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)