Job Description
Join TechCorp Solutions' elite IT Support Trainee program and transform your passion for technology into a rewarding career! As Baltimore's leading IT services provider, we're seeking motivated individuals to become future technical leaders. Our immersive 6-month training program combines hands-on experience with mentorship from industry experts. You'll gain proficiency in network administration, cybersecurity fundamentals, and cloud technologies while supporting Fortune 500 clients. Enjoy competitive benefits, flexible work arrangements, and a clear path to advancement. No prior experience required – just bring your enthusiasm and problem-solving mindset!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain service desk tickets
- Collaborate with senior engineers on complex infrastructure projects
- Conduct system audits and implement security best practices
- Train end-users on new technologies and software applications
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- CompTIA A+ certification or willingness to obtain within 3 months
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Basic knowledge of Windows/macOS/Linux operating systems
- Experience with network protocols (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional client site visits