Job Description
Launch Your IT Career in Laredo, TX
Are you ready to turn your technical curiosity into a professional career? Apex Digital Solutions is seeking a dedicated IT Support Trainee to join our growing team. We pride ourselves on a hybrid work environment that offers the flexibility of remote work combined with the collaborative energy of our Laredo office.
In this role, you will receive hands-on mentorship from senior engineers while solving real-world technical challenges. This is the perfect entry point for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and ticketing systems.
- Assist in the installation, configuration, and troubleshooting of hardware (laptops, printers, servers) and software (Windows, macOS, Office 365).
- Perform routine maintenance on workstations to ensure optimal performance and security.
- Document all technical issues, resolutions, and processes in the Help Desk database.
- Collaborate with the senior IT team to identify areas for process improvement and system upgrades.
- Support remote users by resolving connectivity issues and VPN access problems.
Qualifications
- High school diploma or GED equivalent; Associate’s degree in Information Technology, Computer Science, or related field preferred.
- Basic understanding of computer hardware components, operating systems, and networking concepts.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills in English.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) with company sponsorship.
- Must be authorized to work in the United States.