Job Description
Are you ready to kickstart your career in Information Technology? Apex Systems is currently seeking a motivated IT Support Trainee to join our fast-paced team in San Francisco, CA. We offer a comprehensive training program designed to bridge the gap between academic knowledge and professional IT environments, setting you up for long-term success in the tech industry.
In this role, you will work alongside experienced mentors to gain hands-on experience in hardware repair, network troubleshooting, and system administration. We are looking for candidates who are eager to learn, detail-oriented, and ready to contribute to a collaborative team culture.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for end-users via phone and ticketing systems.
- Assist in the installation, configuration, and maintenance of hardware and software systems.
- Document technical issues, resolutions, and asset inventories accurately.
- Collaborate with senior engineers to resolve complex network and server issues.
- Perform routine system backups, updates, and security patching.
- Conduct on-site visits to resolve hardware malfunctions and cable management tasks.
Qualifications
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with Microsoft Windows, Linux, and basic networking concepts.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication abilities.
- A passion for learning new technologies and a customer-centric attitude.
- Ability to work flexible hours, including occasional evenings or weekends.