Job Description
Are you ready to launch a successful career in Information Technology? Apex Tech Solutions is looking for a dedicated and eager IT Support Trainee to join our growing team in Tulsa, OK. We provide comprehensive training and mentorship to help you transition from a passionate learner into a certified IT professional.
As an IT Support Trainee, you will work alongside our senior engineers and help desk staff, gaining hands-on experience with cutting-edge technologies. We value curiosity, resilience, and a desire to learn.
Why Join Us?
- Competitive salary with performance-based bonuses.
- Full certification reimbursement (CompTIA A+, Network+).
- Modern office environment in the heart of Tulsa.
- Career growth opportunities within a rapidly expanding tech firm.
Responsibilities
- Assist in diagnosing and resolving hardware and software issues for internal employees.
- Install, configure, and maintain desktop computers, laptops, printers, and network peripherals.
- Respond to IT support tickets via our ticketing system in a timely manner.
- Provide first-level technical support and troubleshoot basic network connectivity problems.
- Document all technical issues and resolutions in the knowledge base.
- Participate in scheduled maintenance windows and system upgrades.
- Learn and assist with Active Directory management and user account administration.
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or related field (High School Diploma/GED with relevant experience considered).
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, both written and verbal.
- A valid driver's license and reliable transportation.
- Willingness to obtain IT industry certifications through our training program.
- Enthusiastic attitude and a willingness to learn new technologies quickly.