Job Description
Are you ready to launch your career in Information Technology?
Omaha Tech Solutions is urgently hiring an enthusiastic IT Support Trainee to join our dynamic team in Omaha, NE. We are looking for motivated individuals who are eager to learn, solve complex problems, and provide exceptional technical support to our growing client base.
As a Trainee, you will be immersed in a structured mentorship program designed to fast-track your career in IT. You will gain hands-on experience in a real-world environment, working alongside senior engineers to support hardware, software, and network infrastructure.
Why Apply Today?
- Fast-Paced Environment: Be part of a team that values innovation and rapid problem-solving.
- Comprehensive Training: Receive expert guidance and resources to obtain industry certifications.
- Career Growth: Clear pathways for advancement into specialized IT roles (SysAdmin, Network Engineer, etc.).
- Competitive Compensation: Earn a solid salary while you learn.
Job Overview
We are seeking candidates who are passionate about technology and committed to excellence. If you have a knack for troubleshooting and a desire to build a long-term career in IT, we want to hear from you.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for end-users in a timely manner.
- Manage and respond to IT support tickets using our ticketing system (e.g., ServiceNow, JIRA).
- Install, configure, and maintain computer systems, printers, and network peripherals.
- Provide excellent customer service and technical guidance to colleagues and external clients.
- Participate in system upgrades, patch management, and software deployments.
- Document technical procedures and maintain accurate logs of support activities.
- Learn and assist with basic network troubleshooting and connectivity issues.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Basic understanding of computer hardware components, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent communication skills, both written and verbal, with a focus on customer service.
- Willingness to learn new technologies and obtain industry certifications (e.g., CompTIA A+, Network+).
- Reliable transportation is a must for on-site support duties.