Job Description
Join our dynamic IT team in Nashville as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration at our state-of-the-art downtown facility. Enjoy competitive benefits, career advancement opportunities, and a culture that values innovation and work-life balance. If you're passionate about solving technical challenges and helping colleagues thrive, we want to meet you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and in-person support
- Manage ticketing system with SLA adherence and documentation
- Deploy and configure workstations, laptops, and mobile devices
- Collaborate with senior IT staff on escalated technical issues
- Conduct user training on software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills with network connectivity and printers
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to lift 20 lbs for hardware maintenance
- Valid driver's license for occasional off-site support