Job Description
Are you ready to launch your career in Information Technology?
TechHorizon Solutions is seeking a motivated and eager IT Support Trainee to join our dynamic team in Colorado Springs. This is an exceptional opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced, professional environment. We offer comprehensive paid training, mentorship from senior engineers, and a clear pathway to a stable and lucrative career in IT.
In this role, you will not just be answering phones; you will be the first line of defense in our digital infrastructure, ensuring our employees have the tools they need to succeed. You will work closely with our IT leadership to solve complex problems, manage user requests, and learn the ropes of modern enterprise systems.
Why Join TechHorizon?
- Paid Training Program: No prior experience? No problem. We invest in your growth.
- Career Advancement: Structured progression from Trainee to Specialist to Engineer.
- Modern Tech Stack: Work with Azure, Windows Server, and leading collaboration tools.
- Competitive Compensation: A salary that reflects your potential and dedication.
Don't just dream of a career in IT—apply today and let us help you build the future you want.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues across the organization.
- Assist in the installation, configuration, and maintenance of workstations, printers, and mobile devices.
- Manage and respond to IT service desk tickets within agreed service level agreements.
- Conduct system updates, patch management, and security scans under the supervision of senior staff.
- Document technical procedures, issues, and resolutions in the knowledge base to improve team efficiency.
- Collaborate with the IT team on infrastructure projects, including server migrations and software rollouts.
- Train end-users on new software applications and security best practices.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Familiarity with Microsoft Windows operating systems and basic networking concepts.
- Strong problem-solving skills with the ability to diagnose technical issues quickly.
- Excellent written and verbal communication skills.
- Willingness to learn and adapt to new technologies and processes.
- Ability to work in a collaborative team environment.
- Customer-focused mindset with a desire to provide excellent service.