Job Description
Launch your IT career with TechGrowth Solutions! We're seeking motivated IT Support Trainees in Scottsdale, AZ, with all equipment provided. Our comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain invaluable skills in network administration, system troubleshooting, and cybersecurity while working in a cutting-edge environment. Enjoy competitive benefits, career advancement opportunities, and a supportive team culture dedicated to your professional growth.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person
- Install, configure, and maintain desktop hardware/software systems
- Document IT processes and maintain accurate service records
- Assist with network security protocols and system updates
- Collaborate with senior engineers on complex technical projects
- Participate in cross-departmental IT initiatives
- Adhere to ITIL best practices for incident management
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional equipment transport
- Passion for technology and continuous learning