Job Description
Join our dynamic IT team as an IT Support Trainee in Plano, TX! This immediate hire opportunity offers hands-on training and rapid career growth in a fast-paced tech environment. Perfect for recent graduates or career changers passionate about technology. Enjoy competitive benefits, mentorship from industry experts, and a clear path to becoming a certified IT professional.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Diagnose and resolve network connectivity problems
- Document incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Assist with cybersecurity best practices implementation
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues methodically
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation