Job Description
Launch Your IT Career in Baltimore
Apex Digital Solutions is seeking a motivated IT Support Trainee to join our growing team in Baltimore, MD. This is an entry-level position designed for individuals looking to break into the IT industry with hands-on training and mentorship from seasoned professionals.
In this role, you will gain invaluable experience in troubleshooting, network administration, and user support, laying the foundation for a successful long-term career in technology.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Assist in the setup, configuration, and maintenance of desktop computers and peripherals.
- Monitor system performance and perform routine maintenance tasks.
- Document technical procedures and create knowledge base articles.
- Collaborate with senior IT staff to implement system upgrades and security patches.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (equivalent experience considered).
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Must be authorized to work in the United States.