Job Description
Are you passionate about technology and looking for an opportunity to launch your career in IT? Apex Innovations is seeking a motivated and eager IT Support Trainee to join our growing team in Jersey City, NJ. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience, receive mentorship from industry experts, and build a solid foundation in IT infrastructure and user support.
In this role, you will work alongside senior technicians to ensure our internal systems run smoothly. We value curiosity and a strong desire to learn, making this the ideal environment to cultivate your technical skills in a real-world corporate setting.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Diagnose and troubleshoot hardware and software issues efficiently, escalating complex problems to senior staff.
- Perform regular system updates, patch management, and security scans to ensure system integrity.
- Manage user accounts, permissions, and access control within Active Directory.
- Document technical issues, resolutions, and processes in the knowledge base.
- Collaborate with the network team to assist in basic network troubleshooting and connectivity issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Basic understanding of Windows operating systems (10/11) and Microsoft Office 365 suite.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus but not required.
- Strong problem-solving skills, attention to detail, and a logical approach to troubleshooting.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn new technologies and adapt to a fast-paced, dynamic environment.