Job Description
Are you looking to kickstart your career in Information Technology? We are seeking a motivated IT Support Trainee to join our dynamic team in Los Angeles, CA. This is an Immediate Hire opportunity for individuals eager to learn, grow, and build a solid foundation in tech support. We offer a structured training program designed to accelerate your career in the IT industry. If you are tech-savvy, customer-focused, and ready to learn, we want to meet you.
Responsibilities
- Diagnose and resolve hardware and software technical issues for end-users in a timely manner.
- Provide tier-1 technical support via phone, email, and in-person assistance.
- Assist in the setup, configuration, and maintenance of desktop computers, printers, and mobile devices.
- Monitor and report system performance, security patches, and software updates.
- Document all technical incidents and resolutions in the knowledge base.
- Collaborate with senior IT staff to implement network infrastructure improvements.
- Conduct onboarding sessions for new employees regarding IT policies and tools.
Qualifications
- High school diploma or GED equivalent (Bachelor's degree in Computer Science is a plus).
- Basic understanding of computer hardware, operating systems (Windows/Linux), and peripherals.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills to interact with diverse users.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.
- Reliable internet connection and a home office setup for remote training support.