Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Seattle to provide exceptional technical support while learning industry-leading practices. This immediate hire opportunity offers hands-on experience with cutting-edge systems and mentorship from senior engineers. Perfect for recent graduates or career changers with a passion for problem-solving and technology.
At TechForward Solutions, we invest in talent through structured training programs and career advancement paths. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your growth is prioritized.
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and mobile devices
- Provide Tier 1 support for internal employees via ticketing systems, chat, and phone
- Install, configure, and maintain operating systems and productivity applications
- Document technical procedures and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Assist with network security protocols and access management
- Participate in ongoing technical training and certification programs
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS, networking concepts, and cloud services
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written/verbal communication and customer service abilities
- Ability to work independently and collaborate in team environments
- Willingness to learn and adapt to new technologies quickly
- Valid driver's license and reliable transportation for occasional site visits