Job Description
We are seeking a motivated and eager IT Support Trainee to join our growing team in Saint Paul, Minnesota. This role is perfect for recent graduates or career changers looking to launch a successful career in Information Technology. You will receive comprehensive training and mentorship from our senior engineers while gaining hands-on experience in a fast-paced corporate environment.
Why Join Us?
- Comprehensive training program for IT professionals.
- Career growth opportunities within a stable organization.
- Modern office environment with a collaborative culture.
- Competitive benefits package including health insurance and 401k matching.
If you have a passion for technology and a desire to help others, apply today to start your journey with us.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware, software, and peripheral issues on Windows and Macintosh systems.
- Assist with the deployment, configuration, and maintenance of workstations and mobile devices.
- Monitor and maintain inventory of IT equipment and software licenses.
- Document all support tickets, resolutions, and system changes in our ticketing system.
- Collaborate with the network team to ensure secure and stable network operations.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware components and operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Problem-solving mindset and attention to detail.
- Reliable internet access and a quiet workspace for remote training sessions.
- Willingness to obtain relevant IT certifications (we support certification training).