Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your tech career in Madison! We're seeking motivated individuals with a passion for technology to join our dynamic team immediately. This hands-on role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. Work alongside certified professionals in a collaborative environment while building skills that will last a lifetime. No prior experience required – we provide all necessary training and certifications. Enjoy competitive pay, flexible scheduling, and a clear path to advancement within our growing organization.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document IT procedures and create user training materials
- Collaborate with senior engineers on system upgrades and projects
- Monitor system performance and escalate critical issues
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in ongoing technical training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Valid driver's license and reliable transportation