Job Description
Are you ready to launch a lucrative career in Information Technology? TechHorizon Solutions is seeking a motivated IT Support Trainee to join our dynamic team in Greensboro, NC. We are offering an immediate hire opportunity for driven individuals who are eager to learn, grow, and support our clients' technical needs.
As a trainee, you will receive hands-on mentorship and training from seasoned IT professionals, paving your way to a stable and rewarding career in the tech industry. We value potential and passion over just experience, providing a structured pathway for you to become a certified IT professional.
Why Join Us?
- Immediate Start: Don't wait weeks to start earning.
- Comprehensive Training: Gain real-world experience and certifications.
- Career Growth: Clear path to Senior IT Support and Systems Administration roles.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Manage and respond to help desk tickets in a timely and professional manner using our ticketing system.
- Document technical issues and resolutions accurately to maintain a knowledge base.
- Collaborate with senior IT staff to implement technical solutions and perform routine system upgrades.
- Conduct basic user training and orientation on company software and security protocols.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field is a plus).
- Basic understanding of computer hardware, operating systems (Windows), and peripheral devices.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Willingness to obtain relevant IT certifications (CompTIA A+, Network+, etc.) with company support.
- Ability to work in a fast-paced environment and learn new technologies quickly.