Job Description
Launch your IT career tomorrow with our accelerated IT Support Trainee program! TechSolutions Inc. is seeking motivated individuals passionate about technology to join our dynamic Houston team. As a trainee, you'll gain hands-on experience in enterprise systems, network administration, and cybersecurity under the guidance of senior engineers. This 6-month paid training program includes certifications, mentorship, and direct hire opportunities. Join our innovative company serving Fortune 500 clients and start building your future in tech today!
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot Windows/macOS hardware and software
- Manage Active Directory accounts and permissions
- Assist in network monitoring and basic security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license for occasional equipment transport