Job Description
Join our dynamic IT team as an IT Support Trainee in El Paso! This is your golden ticket to launch a rewarding career in technology with immediate placement. We're seeking motivated individuals ready to grow while delivering exceptional technical support to our clients. Enjoy comprehensive training, mentorship from industry experts, and a clear path to advancement. Don't miss this opportunity to build your future in one of America's fastest-growing tech hubs!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and remote access
- Assist with network troubleshooting, security protocols, and system maintenance
- Document all support tickets and resolutions in ITSM systems
- Collaborate with senior technicians on complex IT infrastructure projects
- Participate in ongoing training to master emerging technologies
- Deliver exceptional customer service with professionalism and patience
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic understanding of Windows OS, networking concepts, and cybersecurity
- Strong problem-solving skills and technical aptitude
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation
- Must pass background check and drug screening