Job Description
Join our dynamic IT team as an IT Support Trainee and launch your tech career in Plano, TX! We're seeking motivated individuals ready to grow with us through hands-on experience and structured training. This immediate hire position offers a fast-paced environment where you'll master enterprise-level support systems while earning competitive compensation. No prior experience required – just a passion for technology and eagerness to learn. Enjoy comprehensive benefits, mentorship from senior engineers, and direct pathways to full-time roles. Apply today to start your journey with an industry leader committed to employee development!
Responsibilities
- Provide Tier 1 desktop support for 500+ employees (hardware/software troubleshooting)
- Deploy and configure Windows/macOS systems following company standards
- Manage Active Directory accounts and group policies
- Document ticket resolutions in ServiceNow with detailed technical notes
- Collaborate with network team on VPN/printer connectivity issues
- Assist with mobile device management (MDM) deployments
- Participate in 24/7 on-call rotation (1 week/month)
- Complete quarterly certifications (CompTIA A+, Google IT Support)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of OS fundamentals (Windows/macOS)
- Customer service experience with conflict resolution skills
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional off-site support
- Proficient in Microsoft Office Suite
- Pass background check and drug screening
- Must start within 7 days of offer