Job Description
Immediate Hire Opportunity: Launch Your IT Career in Jacksonville!
Join TechSolutions Pro as an IT Support Trainee and dive into the fast-paced world of technology. We're seeking motivated individuals ready to grow with hands-on training and mentorship. This entry-level position offers a direct pathway to a full-time career in IT support, with competitive pay and comprehensive benefits. Don't miss your chance to build foundational skills in network troubleshooting, system administration, and customer service. Apply now and start your journey toward becoming a certified IT professional!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop and mobile devices
- Provide Tier 1 technical support to internal staff via phone, email, and in-person
- Install, configure, and maintain operating systems and applications
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex network infrastructure projects
- Participate in cybersecurity awareness training and best practices implementation
- Assist with asset management and inventory control systems
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Proficiency in Windows and macOS environments
- Ability to work flexible hours including occasional weekends for system updates
- Valid Florida driver's license (for occasional off-site support)
- Passion for continuous learning in emerging technologies