Job Description
Launch your IT career with TechNova Solutions! We're seeking a motivated IT Support Trainee for an immediate hire opportunity in San Francisco. Join our award-winning team to receive hands-on training in enterprise-level infrastructure, cybersecurity protocols, and customer service excellence. This accelerated program combines mentorship with real-world experience to transform you into a confident IT professional. Start your journey today – no experience required!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier-1 customer support via phone, chat, and remote assistance
- Deploy and configure network equipment (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system outages
- Participate in 24/7 on-call rotation after training period
- Implement security protocols for data protection and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification a plus
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (for occasional site visits)
- Pass background check and drug screening