Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This immediate hire position offers comprehensive training in enterprise systems, network infrastructure, and cybersecurity fundamentals. Work alongside industry experts while earning competitive compensation with growth opportunities into specialized IT roles.
Why Choose TechConnect Solutions? • Paid certification programs • Mentorship from senior engineers • Modern hybrid work environment • Direct career advancement path
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ workstations
- Provide Tier 1 support for Windows 10/11 and Microsoft 365 applications
- Assist with network infrastructure monitoring and basic troubleshooting
- Document technical issues and resolutions in ServiceNow ticketing system
- Collaborate with cross-functional teams on IT projects
- Conduct workstation setups and asset management tasks
- Participate in weekly security awareness training sessions
Qualifications
- High school diploma or equivalent (A+ certification preferred)
- Basic knowledge of PC hardware, OS fundamentals, and networking concepts
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ within 6 months