Job Description
Are you looking to launch a lucrative career in Information Technology in the beautiful islands of Hawaii? Pacific Systems Group is seeking a highly motivated IT Support Trainee to join our elite technical team in Honolulu.
We are looking for eager candidates who want to master the art of IT support in a high-growth environment. As a Trainee, you will not just assist; you will learn directly from senior engineers, gaining access to top-tier training, mentorship, and certification support.
Why This Role is Special:
- High Paying Package: Competitive salary ranging from $65,000 to $85,000 depending on experience.
- Career Growth: Clear pathway to Systems Administrator and Network Engineer roles.
- Modern Tech Stack: Work with cloud infrastructure, enterprise-level networking, and security tools.
If you have a passion for problem-solving and a desire to build a future in tech, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware peripherals, mobile devices, and operating systems (Windows, macOS, Linux).
- Monitor and maintain network infrastructure, ensuring optimal performance and security.
- Manage IT asset inventory and assist in procurement processes for departmental needs.
- Document technical issues and resolutions accurately in the ticketing system.
- Collaborate with the development team on infrastructure projects and system updates.
Qualifications
- Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with basic computer hardware components and software installation procedures.
- Knowledge of TCP/IP networking concepts and basic troubleshooting techniques.
- Strong analytical skills with the ability to diagnose complex technical problems.
- Excellent written and verbal communication skills, with a customer-centric attitude.
- Ability to work independently and as part of a collaborative team environment in a fast-paced office.