Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology with premium compensation and growth opportunities. This accelerated program combines hands-on training with real-world experience, transforming you into a certified IT professional in 12 months. Enjoy comprehensive benefits, mentorship from senior engineers, and a clear path to advancement.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across multiple office locations
- Deploy, configure, and maintain Windows/macOS workstations and network infrastructure
- Document IT procedures using ServiceNow and maintain asset inventory systems
- Collaborate with cybersecurity teams on endpoint protection and compliance protocols
- Participate in 24/7 on-call rotation with overtime compensation
- Lead hardware refresh projects for enterprise-level systems
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in PowerShell scripting and Active Directory management
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and communication skills with customer service mindset
- Ability to lift 50lbs and work flexible hours including weekends