Job Description
Join Our Tech Team in Fresno!
We're urgently seeking motivated IT Support Trainees to kickstart their careers in technology. As a trainee, you'll gain hands-on experience in enterprise IT systems while working alongside certified professionals. This comprehensive 6-month program includes paid training, mentorship, and potential for permanent placement. Enjoy competitive benefits, flexible scheduling, and a supportive environment focused on your growth. Don't miss this opportunity to launch your tech career in California's Central Valley!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Assist with network infrastructure monitoring and maintenance
- Create and update technical documentation and knowledge base articles
- Collaborate with senior engineers on complex problem-solving
- Support security protocols and data protection initiatives
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in varied environments
- Valid California driver's license (required for site visits)
- Experience with ticketing systems (ServiceNow/Jira) a plus
- Customer service experience preferred