Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? We are seeking a driven and eager IT Support Trainee to join our team in Fort Wayne, Indiana. This is a premier entry-level role designed for individuals looking to gain hands-on experience, receive mentorship from industry experts, and earn a generous sign-on bonus upon successful hiring.
In this role, you will be the first line of support for our employees, troubleshooting technical issues, maintaining hardware, and ensuring a seamless digital workplace. We value curiosity and potential over years of experience, making this the perfect opportunity to build a future in tech.
Why Join Us?
- Sign-On Bonus up to $2,500!
- Comprehensive training and certification support.
- Career growth opportunities into Systems Administration or Network Engineering.
- Modern work environment in the heart of Fort Wayne.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware and software issues, including printer connectivity, laptop performance, and OS errors.
- Assist in the deployment and configuration of new devices, peripherals, and software applications.
- Maintain accurate and detailed records of technical issues and resolutions in our ticketing system.
- Collaborate with senior IT staff to maintain network infrastructure and security protocols.
- Stay updated on the latest technology trends and assist in documentation updates.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Fundamental knowledge of Microsoft Windows operating systems and basic networking concepts.
- Strong problem-solving skills with the ability to troubleshoot issues logically.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to obtain industry certifications such as CompTIA A+.
- A valid driver's license is preferred for occasional on-site visits.