Job Description
Launch your IT career with our award-winning support team! TechSolutions Inc. is seeking passionate Help Desk Support Specialists to join our dynamic Atlanta headquarters. No experience required – we provide comprehensive training and mentorship to transform beginners into tech experts. Enjoy competitive benefits, growth opportunities, and a collaborative culture that values fresh perspectives. Join us in powering innovation for Fortune 500 clients while building your professional network.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Create and update detailed documentation in ticketing systems (Jira/ServiceNow)
- Train end-users on company systems and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor system performance and report anomalies
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Excellent verbal/written communication abilities
- Customer service mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- CompTIA A+ or similar certification (not required but beneficial)
- Must pass background check and drug screening
- Authorized to work in the United States