Job Description
Join TechForward Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals to provide essential technical support while accommodating your schedule. This role offers hands-on experience with cutting-edge systems, mentorship from industry experts, and a clear path to full-time advancement. Enjoy our modern downtown Pittsburgh workspace with hybrid options, comprehensive training programs, and a culture that prioritizes work-life balance. Perfect for students, career changers, or professionals seeking supplemental income with professional growth.
Why TechForward Solutions?
- Industry-leading certification sponsorship
- Flexible scheduling (day/evening/weekend options)
- Clear career progression framework
- Collaborative innovation environment
- Competitive benefits package
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, chat, and ticketing systems
- Deploy and configure workstations, peripherals, and network devicesDocument technical procedures and maintain knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex troubleshooting
- Participate in cross-functional IT projects
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (10-20 hrs/week)
- Valid driver's license (for occasional equipment pickups)