Job Description
Are you ready to launch your career in Information Technology? TechHorizon Solutions is looking for a dedicated IT Support Trainee to join our dynamic team in New York City. We offer a unique opportunity for career growth with flexible working hours, allowing you to balance your professional development with your personal life.
In this role, you will work closely with senior technicians to provide top-tier support to our clients. You will gain hands-on experience in troubleshooting hardware and software issues, managing IT assets, and ensuring our infrastructure runs smoothly.
Why Join Us?
- Flexible Schedule: Work hours tailored to your needs.
- Training: Comprehensive mentorship from industry experts.
- Career Growth: Clear path to a senior IT role.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues.
- Manage and track IT helpdesk tickets efficiently.
- Configure and maintain desktop environments, printers, and network devices.
- Provide exceptional customer service to internal employees and clients.
- Conduct routine system updates and security patches.
- Document technical procedures and solutions for the team.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Enthusiasm to learn new technologies and certifications.