Job Description
Are you eager to start a career in Information Technology? Apex Tech Solutions is looking for a dedicated IT Support Trainee to join our growing team in New York City. We pride ourselves on providing a flexible hours environment that supports your work-life balance while offering intensive mentorship and technical training.
In this role, you will work closely with senior technicians to gain hands-on experience in a fast-paced corporate setting. Whether you are troubleshooting network issues, setting up user workstations, or learning about cloud infrastructure, this is the perfect stepping stone for your IT career.
Why Join Us?
- Flexible Scheduling: Work hours that fit your lifestyle.
- On-the-Job Training: Learn from industry experts.
- Career Growth: Clear path to full-time IT Specialist roles.
Don't have years of experience? No problem! We are looking for individuals with a strong aptitude for technology and a willingness to learn.
Responsibilities
- Assist in diagnosing and resolving hardware, software, and network connectivity issues for internal users.
- Manage and prioritize IT helpdesk tickets and ensure timely resolution.
- Configure and set up new employee workstations, including laptops, printers, and software installations.
- Perform routine hardware maintenance and inventory management for IT assets.
- Provide exceptional customer service and technical guidance to staff members.
- Document technical procedures and update knowledge base articles.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/Linux).
- Strong problem-solving skills and the ability to troubleshoot technical problems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Current valid work authorization in the United States.