Job Description
We are seeking a motivated and detail-oriented IT Support Trainee to join our growing technology team in Baltimore, MD. In this role, you will gain invaluable hands-on experience in a fast-paced environment while enjoying the flexibility to balance your professional and personal life. We offer a comprehensive mentorship program and a clear career progression path for aspiring IT professionals.
As a Trainee, you will work closely with senior engineers to diagnose hardware and software issues, assist with network administration, and provide exceptional customer service to our internal employees. If you are eager to launch a career in Information Technology and thrive in a flexible setting, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and on-site visits.
- Diagnose and troubleshoot hardware, software, and peripheral issues for desktops, laptops, and printers.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate and up-to-date records of help desk tickets and system logs.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Perform routine maintenance, software updates, and security patches.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or related field is preferred.
- Basic understanding of computer architecture, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during the training program.
- Flexibility to work varying shifts, including occasional weekends and evenings.