Job Description
Join TechSolutions Inc. as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Jacksonville to provide flexible IT support to our growing client base. This role offers unparalleled hands-on experience with cutting-edge systems while accommodating your schedule through customizable work hours. Perfect for students or career-changers seeking practical training in a dynamic environment.
Our comprehensive training program covers hardware troubleshooting, network diagnostics, and customer service excellence. Work alongside industry professionals who will mentor you through real-world scenarios, ensuring you graduate with job-ready skills. Enjoy a supportive atmosphere where your professional growth is prioritized.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install and configure computer systems, networks, and peripherals
- Provide remote and on-site technical support via ticketing system
- Document technical procedures and solutions in knowledge base
- Collaborate with senior technicians on complex infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; pursuing IT certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Valid driver's license for occasional client site visits
- Flexible availability (evenings/weekends required)
- CompTIA A+ or similar certification a plus