Job Description
Join TechNOLA Solutions as an IT Support Trainee and launch your career in technology with unmatched flexibility! We're seeking motivated individuals to provide essential technical support while accommodating your schedule. Enjoy a dynamic learning environment where you'll gain hands-on experience in network administration, hardware troubleshooting, and customer service—all while maintaining work-life balance through customizable hours.
Our modern downtown office features collaborative spaces, cutting-edge equipment, and a culture that values innovation. We offer paid training, mentorship from industry experts, and opportunities for advancement into specialized IT roles. Perfect for students, career changers, or those seeking flexible work arrangements.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Install, configure, and maintain network infrastructure including routers and switches
- Provide Tier 1 help desk support via phone, email, and in-person requests
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data backup systems
- Collaborate with senior technicians on complex troubleshooting projects
- Participate in cross-departmental IT initiatives and training programs
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of operating systems and networking concepts
- Strong problem-solving and customer communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to work independently with flexible scheduling needs
- Proficiency with Microsoft Office 365 and remote desktop tools
- Valid driver's license and reliable transportation
- Passion for continuous learning in emerging technologies