Job Description
Join our dynamic team at Pacific Tech Solutions as an IT Support Trainee with flexible hours designed to accommodate your lifestyle. This is your gateway to a thriving career in technology without sacrificing work-life balance. We provide hands-on training, mentorship from industry experts, and exposure to cutting-edge systems in Hawaii's vibrant tech hub.
As a trainee, you'll gain real-world experience troubleshooting hardware/software issues, managing networks, and providing exceptional customer support. Our flexible scheduling includes morning, afternoon, and weekend options, allowing you to pursue education or personal commitments while building your professional future.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse platforms
- Provide Tier 1 technical support to internal and external clients
- Install, configure, and maintain network infrastructure
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Monitor system performance and security protocols
- Deliver user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic knowledge of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent communication abilities with a customer-first mindset
- Ability to work independently and as part of a distributed team
- Flexibility to adapt to rotating schedules including weekends
- Valid Hawaii driver's license for occasional site visits