Job Description
Launch your IT career with our comprehensive trainee program! No experience required – we're seeking motivated individuals passionate about technology. Join our Saint Paul-based team to gain hands-on experience in network administration, system troubleshooting, and user support while earning competitive compensation. Enjoy structured training, mentorship from industry experts, and a clear path to becoming a certified IT professional.
What We Offer:
- Full-time position with benefits package
- 401(k) matching and health insurance
- Professional certification reimbursement
- Career advancement opportunities
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and in-person
- Install, configure, and maintain desktop hardware/software
- Document IT procedures and knowledge base articles
- Assist with network security protocols and access management
- Collaborate with senior engineers on system upgrades
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Minnesota driver's license (for occasional off-site support)
- Pass background check and drug screening
- Customer service mindset and eagerness to learn