Job Description
Are you ready to launch a rewarding career in Information Technology? We are currently seeking a driven IT Support Trainee to join our growing team in Newark, NJ. We are committed to your professional development and offer a unique Equipment Provided package to ensure you have the tools you need to succeed.
As a Trainee, you will receive a fully equipped laptop and mobile device. We provide the mentorship, training, and career path; you provide the enthusiasm and dedication. This is an exceptional opportunity for recent graduates or career changers to break into the tech industry without the upfront cost of equipment.
Why Join Us?
- Full-time, stable employment with a leading IT solutions provider.
- Comprehensive training program led by industry experts.
- State-of-the-art equipment provided at no cost to you.
- Clear pathways for advancement into specialized IT roles.
Responsibilities
- Deliver exceptional technical support to internal staff via phone, email, and remote tools.
- Install, configure, and troubleshoot operating systems, hardware peripherals, and network printers.
- Diagnose and resolve basic to intermediate technical issues in a timely manner.
- Assist in the management of user accounts, software licenses, and security access.
- Document all help desk tickets, resolutions, and incident reports accurately.
- Collaborate with senior IT team members on system upgrades and maintenance projects.
- Conduct regular hardware inventory checks and asset management.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or related field preferred).
- Familiarity with Microsoft Office Suite and basic computer navigation.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills for interacting with diverse users.
- Ability to work independently as well as part of a collaborative team.
- Must be authorized to work in the United States and willing to undergo a background check.
- Passion for learning new technologies and adapting to changing IT environments.