Job Description
Join our award-winning IT team in Boston as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment – laptops, tools, and software – so you can focus on learning. This immersive program combines hands-on training with mentorship from industry experts, preparing you for a full-fledged IT support role in just 6 months. Work with cutting-edge technology in a collaborative, fast-paced environment where your growth is prioritized. If you're passionate about solving tech puzzles and eager to build a future-proof career, this is your golden ticket!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise systems
- Deploy and configure workstations, peripherals, and network devices
- Document technical procedures and maintain asset inventory
- Provide Tier-1 support via ticketing systems and live chat
- Participate in cybersecurity awareness training drills
- Assist with OS installations, patch management, and backups
- Collaborate with senior engineers on complex infrastructure projects
- Track performance metrics and suggest process improvements
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS/Linux operating systems
- Strong troubleshooting methodology and logical thinking skills
- Excellent written and verbal communication abilities
- Ability to lift 20 lbs for equipment handling
- Valid driver's license (for occasional site visits)
- Proactive learner with adaptability to new technologies
- Customer service mindset with patience and empathy