Job Description
Launch your IT career with our comprehensive trainee program! TechForward Solutions provides all necessary equipment to kickstart your journey in technology support. As an IT Support Trainee, you'll gain hands-on experience in a dynamic environment while earning competitive compensation.
Our Milwaukee-based team offers mentorship from industry experts and structured learning paths covering network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy modern workspaces with cutting-edge tools, including laptops, diagnostic software, and lab equipment – all provided by us.
Responsibilities
- Install, configure, and maintain hardware/software systems using provided equipment
- Diagnose and resolve technical issues for internal/external clients
- Document incidents and solutions in ticketing systems
- Support network infrastructure and security protocols
- Collaborate with senior IT staff on complex projects
- Participate in cross-departmental technology initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional equipment transport)
- Passion for technology and continuous learning