Job Description
Join our dynamic team as an IT Support Trainee in Columbus, OH! We provide all necessary equipment to accelerate your career growth. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and cybersecurity fundamentals. Benefit from mentorship from senior technicians while supporting 500+ enterprise users. Our modern office features collaborative workspaces and cutting-edge tech labs. Enjoy competitive benefits, flexible scheduling, and opportunities for certification reimbursement.
Responsibilities
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Install and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain asset inventory systems
- Provide Tier 1 support via phone, email, and ticketing systems
- Assist with cybersecurity protocols and data backup operations
- Collaborate with cross-functional teams on infrastructure projects
- Participate in weekly training sessions for emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work with provided equipment
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Valid driver's license for occasional off-site support
- Must pass background check and drug screening