Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Dallas! We provide all necessary equipment including laptops, monitors, and software licenses – you just bring your passion for technology. Join our dynamic team to gain hands-on experience in enterprise IT infrastructure, security protocols, and user support systems. This immersive training program combines classroom instruction with real-world troubleshooting experience, preparing you for a full-time IT support role upon successful completion.
Responsibilities
- Install, configure, and maintain hardware/software systems using provided company equipment
- Provide Tier 1 technical support via phone, email, and in-person for internal users
- Document IT incidents, solutions, and asset inventory in company systems
- Participate in weekly training sessions covering network fundamentals, security best practices, and remote support tools
- Collaborate with senior engineers on system upgrades and maintenance projects
- Troubleshoot Windows/macOS environments, network connectivity issues, and peripheral malfunctions
- Adhere to ITIL processes for incident management and service request fulfillment
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Proficiency with Windows/macOS operating systems and common productivity software
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 30lbs for equipment installation/maintenance
- Valid Texas driver's license may be required for site visits
- Willingness to work flexible hours including occasional weekends for system maintenance