Job Description
Launch your IT career with a premier tech innovator! TechAdvance Solutions is seeking motivated IT Support Trainees in Durham, NC. We offer comprehensive training, mentorship, and a competitive $5,000 sign-on bonus to kickstart your professional journey. Join our dynamic team supporting Fortune 500 clients with cutting-edge technology solutions.
What You'll Gain:
• Industry-recognized certifications
• Hands-on experience with cloud infrastructure
• Mentorship from senior engineers
• Career advancement opportunities
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 support via phone, email, and chat
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams on IT projects
- Assist with network administration and security protocols
- Participate in ongoing training programs
- Support end-users during system migrations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work in a 24/7 environment
- Valid driver's license required for on-site support
- Pass background check and drug screening