Job Description
Launch your IT career with Omaha's premier tech provider! We're seeking motivated IT Support Trainees with all equipment provided. No experience necessary – we'll train you in cutting-edge technologies while supporting Fortune 500 clients. Enjoy collaborative workspaces, mentorship from industry experts, and a clear growth path to senior roles. Join our team of innovators solving real-world challenges with enterprise-level systems.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including laptops, printers, and network devices
- Provide tier-1 support via phone, email, and remote assistance for 200+ end users
- Document technical issues and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on network security protocols and system updates
- Deploy and maintain Active Directory environments with Windows 10/11
- Participate in 24/7 on-call rotation after training completion
- Conduct hardware inventory audits and asset lifecycle management
Qualifications
- High school diploma or equivalent; college degree in IT preferred
- Basic knowledge of Windows OS, networking fundamentals, and security concepts
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent verbal/written communication skills for technical documentation
- Ability to lift 30lbs and work in server room environments
- Valid driver's license for occasional off-site support
- Pass background check and pre-employment drug screen