Job Description
Join our dynamic team at Pacific Tech Solutions as an IT Support Trainee with flexible scheduling options! We're seeking motivated individuals passionate about technology to provide essential IT support across Honolulu's vibrant business landscape. This entry-level role offers hands-on experience in network administration, system troubleshooting, and customer service within a collaborative environment. Enjoy the flexibility to balance work with personal commitments while building foundational skills for a successful IT career. Our comprehensive training program combines mentorship with real-world projects to accelerate your professional growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, and peripherals
- Assist with network setup, security protocols, and data backup procedures
- Document technical issues, resolutions, and inventory in ITSM systems
- Collaborate with senior technicians on complex system implementations
- Train end-users on new technology adoption and best practices
- Participate in after-hours support rotation (flexible scheduling available)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking principles
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and customer service orientation
- Ability to work independently while collaborating in team environments
- Flexible availability including occasional evening/weekend support
- Valid Hawaii driver's license for occasional on-site visits
- Proficiency with Microsoft Office 365 and remote desktop tools