Job Description
Launch your IT career with our comprehensive training program! Equipment provided includes laptops, tools, and software licenses. We're seeking motivated individuals to join our Tampa-based team as IT Support Trainees. Gain hands-on experience in network administration, hardware troubleshooting, and cybersecurity fundamentals while receiving mentorship from industry experts. Enjoy competitive benefits, flexible scheduling, and clear growth pathways to full technician roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure end-user devices with company-provided equipment
- Document technical procedures and create knowledge base articles
- Support network infrastructure including routers, switches, and firewalls
- Assist with security protocols and access management
- Collaborate with senior technicians on complex troubleshooting
- Participate in bi-weekly skills workshops and certification prep
Qualifications
- High school diploma or equivalent; A+/Network+ preferred
- Basic understanding of operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to lift 25lbs and work in various office environments
- Valid Florida driver's license (for equipment transport)
- Pass background check and pre-employment drug screen
- Willingness to obtain CompTIA A+ within 6 months
- Experience with ticketing systems (ServiceNow/Jira) a plus